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123bet Frequently Asked Questions

Everything you need to know about registering, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and staying safe on 123bet — answered clearly in one place.

Account & Registration
Deposits & Withdrawals
Games & Betting
Bonuses
Safety
24/7 Support
About This Page

Your Complete 123bet FAQ

This page answers the most common questions asked by players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna. We cover every stage of your 123bet journey: setting up your account, moving money using bKash, Nagad, or Rocket, understanding bonus conditions, playing cricket betting and slots, and knowing your rights as a player. If your question is not covered here, our support team is available 24 hours a day, 7 days a week.

Use the table of contents below to jump directly to the section most relevant to your query. Each answer is written to give you a clear, direct response — no jargon, no runaround.

Account & Registration

Step-by-step guidance on creating your account, completing KYC, resetting passwords, and managing account settings on 123bet.

bKash, Nagad & More

Clear answers on deposit and withdrawal methods, processing times, minimum amounts, and fee structures for all Bangladesh payment options.

Games & Gameplay

Understand cricket betting markets including BPL and T20, how live in-play betting works, slot RTP, and mobile play compatibility.

Safety & Fair Play

Learn how 123bet protects your data, certifies game fairness, enforces the 18+ age policy, and supports responsible gaming for all players.

Jump to a Section

Account & Registration

5 Questions

Creating a 123bet account takes less than two minutes. Visit the 123bet website, click the registration button, and fill in your username, email address, mobile number, and preferred currency (BDT). You must be 18 years or older to register. Once your details are submitted, a verification code is sent to your mobile number to confirm your account.

123bet requires standard KYC documents to verify your identity before processing withdrawals. Accepted documents include your National ID card (NID), passport, or driving licence showing your full name and date of birth. A selfie holding the document alongside a handwritten note with the date may also be requested. Verification is typically completed within 24 hours of submission.

Use the 'Forgot Password' link on the 123bet login page to reset your password. Enter your registered email address or mobile number and you will receive a reset link or OTP within a few minutes. Follow the instructions to create a new password. If you do not receive the reset message, check your spam folder or contact 123bet support via live chat.

No — 123bet strictly allows one account per player. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and any pending balances forfeited. If you have lost access to your account, contact support rather than creating a new one.

To permanently close your 123bet account, contact the support team via live chat or email at [email protected] with the subject 'Account Closure Request'. Any remaining balance will be refunded to your registered payment method before closure. If you are closing your account due to gambling concerns, we encourage you to also request a self-exclusion entry on our Responsible Gaming page.

Deposits & Withdrawals

6 Questions

To deposit via bKash on 123bet, navigate to the Deposit section of your account, select bKash as your payment method, and enter the amount you wish to deposit. You will be provided with a 123bet bKash merchant number to send payment to. Complete the payment from your bKash app using the Send Money option and enter the transaction reference when prompted. Deposits are credited within 5 to 15 minutes.

Nagad deposits on 123bet are processed almost instantly and are typically credited to your account within 5 to 10 minutes. During peak hours or if the Nagad network is experiencing delays, processing may extend to 30 minutes. If your deposit has not appeared after 30 minutes, contact 123bet live chat support with your Nagad transaction ID for a manual check.

The minimum deposit on 123bet is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank, the minimum deposit is ৳500. There is no maximum deposit cap, though very large deposits may require additional verification.

The minimum withdrawal amount on 123bet is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and bank transfer. Withdrawal requests are reviewed and processed within 1 to 4 hours during business hours (Bangladesh Standard Time, UTC+6). Withdrawals may take up to 24 hours during weekends or public holidays such as Eid.

123bet does not charge any platform-level fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or bank may apply their standard transaction charges on your end. We recommend checking with your payment provider for their current fee schedule. 123bet absorbs all internal processing costs to ensure you receive the full amount.

No — for security reasons, 123bet requires that withdrawals are sent to the same payment account used for your most recent deposit. This anti-money-laundering policy protects your funds and ensures withdrawals reach the verified account holder. If you need to update your registered payment number, contact support and complete an additional verification step.

Games & Gameplay

5 Questions

123bet offers a comprehensive range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and international matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs over/under, method of dismissal, innings runs, and live in-play betting. BPL match odds are typically published 24 to 48 hours before the scheduled start time.

Live in-play betting on 123bet allows you to place wagers on matches already in progress, with odds updating in real time based on the current state of play. Markets are suspended briefly during critical moments such as wickets in cricket or goals in football, then quickly reinstated. A stable internet connection is recommended for the best live betting experience on 123bet.

The Return to Player (RTP) on 123bet slot games varies by title and provider but typically ranges from 94% to 98%. High-RTP slots from providers such as Pragmatic Play, NetEnt, and Microgaming are clearly labelled in the game information panel. RTP is a long-term statistical measure — it does not guarantee results within any individual session, but higher RTP titles offer better theoretical value over time.

Yes — 123bet is fully optimised for mobile play on both Android and iOS devices without requiring a separate app download. The mobile browser version delivers the complete game library including cricket betting, live casino tables, and slots. The interface adapts automatically to your screen size for a smooth experience on smartphones and tablets popular in Bangladesh.

All games on 123bet use certified Random Number Generator (RNG) technology supplied by licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, and Ezugi. These studios undergo regular independent audits for fairness and randomness. 123bet does not modify game outcomes — the results you see are determined entirely by the provider's RNG before the game is streamed or delivered to your browser.

Bonuses & Promotions

4 Questions

123bet offers a welcome bonus to newly registered players on their first qualifying deposit. The bonus amount and percentage are displayed on the current promotions page and may vary seasonally — for example, during BPL season, Eid, or Pohela Boishakh. Always read the full bonus terms before claiming, as minimum deposit thresholds and wagering requirements apply.

A wagering requirement is the number of times you must bet your bonus amount before the resulting winnings can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal is unlocked. On 123bet, the specific wagering multiple for each bonus is stated clearly in its individual terms and conditions.

Yes — all 123bet bonuses carry an expiry period, which is stated in the individual bonus terms at the time of claiming. If the wagering requirements are not completed within the validity window, the bonus and any associated winnings are forfeited automatically. We recommend reviewing the expiry date at the point of claiming and only activating a bonus when you have sufficient time to meet the conditions.

123bet rewards consistent players through an ongoing loyalty programme. As you accumulate wagers across cricket betting, slots, and live casino, your loyalty tier advances — unlocking benefits such as higher withdrawal limits, dedicated account managers, personalised reload bonuses, and faster processing times. Details of the current loyalty tiers and point thresholds are available on the Promotions section of the 123bet platform.

Safety & Responsible Gaming

5 Questions

123bet uses 128-bit SSL encryption to protect all data transmitted between your device and our servers, ensuring that your personal details and financial transactions are secure at all times. Player funds are held in segregated accounts, and all payment processing is handled by verified providers. Our platform is regularly reviewed for security vulnerabilities to maintain a safe environment for Bangladeshi players.

123bet operates as an online entertainment platform and does not make specific claims about local regulatory status in Bangladesh. Players are responsible for understanding the laws applicable to online gambling in their jurisdiction before registering. 123bet encourages all users to gamble responsibly and only participate if they are legally permitted to do so in their location.

The minimum age to register and play on 123bet is 18 years. This applies to all players regardless of location. 123bet verifies player age during the KYC process and will immediately close any account found to belong to an underage player. All funds associated with underage accounts are forfeited. We actively promote responsible gaming and take underage access prevention very seriously.

To self-exclude from 123bet, contact our support team via live chat or email at [email protected] with the subject line 'Self-Exclusion Request' and your preferred exclusion period — minimum 6 months, up to permanent. Your account will be suspended within 24 hours, all marketing communications will cease, and any remaining balance will be refunded. Self-exclusion cannot be reversed during the minimum period selected.

123bet customer support is available 24 hours a day, 7 days a week via live chat on the website and by email at [email protected]. Live chat response times average 2 to 5 minutes. Email responses are typically delivered within 24 hours. For responsible gaming requests such as self-exclusion or deposit limits, include the relevant subject line so your request is directed to the correct team immediately.

Still Have a Question?

Our support team is available around the clock to help with anything not covered in this FAQ. Reach us via live chat for the fastest response.

Live Chat
Available 24/7 — average response 2 to 5 minutes. Click the chat icon on any 123bet page to start a conversation immediately.
Email Support
[email protected] — responses within 24 hours. For responsible gaming requests, use the subject line relevant to your query.
Hours
All hours, every day. Bangladesh Standard Time (BST, UTC+6). No scheduled downtime.
18+ All services on 123bet are for adults aged 18 and above only. Please gamble responsibly.
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Explore Everything 123bet Has to Offer

From BPL cricket betting to live casino tables powered by Evolution Gaming and Ezugi — 123bet has something for every type of player in Bangladesh. Fast bKash and Nagad payments, generous bonuses, and 24/7 support are waiting for you.

18+Gambling involves financial risk. Play responsibly within your means. For adults aged 18 and above only.