Responsible Gaming at 123bet

What Is Responsible Gaming?

Responsible gaming refers to a set of policies, tools, and behaviours that together help players maintain control over their gambling activity. At 123bet, responsible gaming is not a formality — it is a core operating principle that influences how we design our platform, how we train our support staff, and how we communicate with our players across Bangladesh.

Playing responsibly means setting a budget before you start, understanding that losing is a normal part of gambling, never wagering money you cannot afford to lose, and recognising when gambling stops being fun and starts becoming a burden. 123bet provides the technical infrastructure to enforce your own limits and the human support to help when those limits are not enough.

We encourage all players registered from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and across Bangladesh to familiarise themselves with the tools described on this page and to use them proactively — not only in moments of crisis.

Deposit Limits — How They Work

Deposit limits are one of the most effective responsible gaming tools available, and 123bet makes them simple to configure. Any registered player can set a deposit limit at the daily, weekly, or monthly level directly from their account settings at any time. The limit applies to all payment methods — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfers, and all other supported channels.

• Daily Limit: Caps the total amount you can deposit in any 24-hour period, restarting at midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly Limit: Caps your total deposits over a rolling seven-day window, giving a broader perspective on your spending.
• Monthly Limit: Provides the widest control window — ideal for players who manage their entertainment budgets on a monthly basis.
• Reducing a limit: Takes effect immediately. You cannot bypass a newly reduced limit in the same session.
• Increasing a limit: Subject to a mandatory 24-hour cooling-off period before the increase is applied, preventing impulsive decisions made in the heat of a session.

To set or adjust your deposit limit, contact our 24/7 support team via live chat or email at [email protected]. Our team will guide you through the process without judgement.

Time-Out and Self-Exclusion

Sometimes a player needs a structured break — not because gambling has become a serious problem, but simply because they feel they are spending too much time or money on the platform. For these situations, 123bet offers a time-out feature that provides a temporary suspension of your account for a duration you choose.

Time-Out periods available: 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, or 6 weeks. During a time-out, you cannot log in, deposit, or place any wagers. The time-out cannot be lifted early — it runs for the full duration you selected, ensuring the break is genuine.

For players who believe their gambling has escalated beyond a manageable level, 123bet offers a formal Self-Exclusion Programme. This is a more serious, longer-term measure and can be requested for any period from 6 months to a permanent account closure. Once self-exclusion is active:

• Your 123bet account is immediately suspended and locked.
• All promotional emails, SMS messages, and marketing communications are permanently stopped.
• Any attempt to re-register a new account during the exclusion period will be identified and blocked.
• Your remaining balance, if any, will be refunded to your registered payment method.
• The exclusion cannot be reversed during the minimum period you selected.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Your request will be processed within 24 hours. We strongly recommend also contacting other gambling operators you may use to ensure consistent exclusion across platforms.

Loss Limits and Wager Controls

In addition to deposit limits, 123bet provides loss limit controls that cap the total net loss you can sustain over a defined period. If your losses reach your self-defined threshold, the platform will automatically prevent further wagering until the defined period resets. This is particularly important for sports betting during high-intensity events like BPL, IPL, T20 World Cup matches, or major kabaddi tournaments, where the temptation to chase losses can be strong.

We also encourage all players to consider the following practical guidelines before every session:

• Set a fixed entertainment budget — treat it like the cost of any other leisure activity.
• Never borrow money to fund gambling. Do not use your bKash or Nagad savings that are earmarked for essential expenses.
• Accept that losses are a normal and expected outcome of gambling — they are not failures to be corrected by playing more.
• Set a time limit for each session and use alarms or reminders to enforce it.
• Take regular breaks — do not play for extended uninterrupted periods.
• Avoid gambling when you are emotionally distressed, fatigued, or under the influence of alcohol.

Recognising Problem Gambling

Problem gambling can develop gradually and is often not immediately obvious — even to the person experiencing it. At 123bet, we monitor player behaviour for signs of distress and may proactively reach out if we detect patterns that suggest a player may be at risk. We encourage players to honestly reflect on their own gambling habits using the self-assessment questions below.

The following are recognised warning signs that gambling may have become a problem:

• Spending more money or time gambling than you originally planned or can afford.
• Feeling irritable, anxious, or depressed when not gambling, or when attempting to stop.
• Using gambling as a way to escape personal problems, relieve stress, or cope with difficult emotions.
• Repeatedly attempting to win back money you have lost — commonly known as "chasing losses".
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Borrowing money, selling possessions, or neglecting financial obligations to fund gambling activity.
• Neglecting work, study, family responsibilities, or social relationships because of gambling.
• Feeling unable to stop even when you genuinely want to.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to contact our support team and request a self-exclusion or a referral to professional counselling resources.

Protecting Vulnerable Players

123bet is committed to protecting all vulnerable members of our player community — including those experiencing financial hardship, mental health challenges, or addiction. Our platform is designed exclusively for adults aged 18 and above, and we maintain strict controls to prevent underage access.

If you share a device or internet connection with minors, we strongly recommend using parental control software or device-level access restrictions to prevent children from accessing the 123bet platform. Free parental control tools are widely available and can be configured to block gambling-related websites by category.

Additionally, if you are a family member or friend of someone you believe has a gambling problem, 123bet's support team can provide guidance on how to raise the issue constructively and what resources are available. You may contact us confidentially at [email protected].