123bet Privacy Policy

123bet is committed to protecting the privacy and personal data of every individual who interacts with our platform. This Privacy Policy has been prepared to clearly and transparently explain the types of information we gather, the purposes for which that information is used, the conditions under which it may be shared with third parties, the security measures we have implemented to protect it, and the rights you hold as a data subject.

By registering an account, making a deposit, placing a bet, or otherwise using any feature of the 123bet platform accessible at https://123bet.lol, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. This Policy forms part of 123bet's broader legal framework alongside our Terms & Conditions and Responsible Gaming Policy, all of which are incorporated by reference.

If you do not agree with the terms of this Privacy Policy, you must discontinue use of the platform and, if applicable, request the closure of your account. We reserve the right to update this Policy from time to time; the most current version will always be available on this page.

123bet collects personal data from you through several channels: directly when you register or complete forms on the platform, automatically as you use the service, and from third-party sources such as identity verification providers and payment processors. The categories of data we collect include:

We do not knowingly collect sensitive personal data beyond what is strictly necessary for identity verification and compliance purposes. We do not collect biometric data, health data, religious beliefs, or political opinions.

123bet processes your personal data only for specific, legitimate purposes. We do not use your data in any manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are:

• Account Management: To create, maintain, and administer your 123bet account, including verifying your identity, processing your registration, and enabling you to access all platform features.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods, and to maintain accurate financial records.
• KYC & Fraud Prevention: To verify your age and identity as required by our eligibility rules (18+ only), to detect and prevent fraudulent activity, money laundering, and other financial crimes, and to comply with applicable anti-money-laundering obligations.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and continuously improve the player experience across cricket betting, live casino, slots, lottery, and all other product areas.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels.
• Responsible Gaming: To monitor player behaviour and identify potential indicators of problem gambling, to enforce self-exclusion requests, deposit limits, and time-out periods where applicable.
• Legal Compliance: To comply with applicable legal obligations, respond to lawful requests from competent authorities, and enforce our Terms & Conditions where necessary.
• Communications: To send you essential transactional notifications (account confirmations, deposit receipts, withdrawal updates) and, where you have opted in, relevant promotional offers about 123bet products and events.

123bet processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing is necessary to perform the contract between you and 123bet — specifically, to deliver the betting, casino, lottery, and payment services you have requested when registering an account.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory requirements, including identity verification, age verification, record-keeping, and cooperation with competent authorities.
• Legitimate Interests: Processing is necessary for the legitimate interests of 123bet or a third party, such as fraud prevention, platform security, improving our services, and responsible gaming monitoring — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent as the basis for processing — for example, for sending you promotional communications — you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

123bet does not sell your personal data to third parties. We may share your data with carefully selected third parties only in the following circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment Processors: We share your financial and identity data with payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard) to facilitate deposits and withdrawals. These providers are contractually required to handle your data securely and use it only for payment processing purposes.
• Identity Verification Services: We may share your identity documents with third-party KYC providers for the purpose of age and identity verification. These providers operate under strict confidentiality agreements.
• Game Studios & Technology Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your session data (user ID, game activity, bet amounts) as necessary to deliver their games on our platform. No contact or financial data is shared with game studios.
• Fraud & Security Providers: We work with specialist fraud-detection and cybersecurity firms to protect the platform and its users. These providers may access technical and behavioural data on an anonymised or pseudonymised basis where possible.
• Legal & Regulatory Authorities: We may be legally required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction in response to a lawful request. We will notify you of such disclosures to the extent permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial part of 123bet's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

123bet uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate the platform efficiently, remember your session state, and gather aggregated analytics data. The types of cookies we use are as follows:

We do not use third-party advertising or retargeting cookies. You may control cookie behaviour through your browser settings; however, disabling essential cookies may impair the functionality of the 123bet platform, including the ability to log in or complete transactions.

123bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required to comply with applicable legal and regulatory obligations. Our general retention principles are as follows:

• Active Account Data: We retain all personal data associated with your account for the full duration of your registration on the platform, plus a minimum period after account closure as required by applicable law.
• Financial Transaction Records: Transaction data (deposits, withdrawals, bet history) is retained for a minimum of five (5) years from the date of the transaction in order to meet financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure, consistent with standard anti-money-laundering record retention requirements.
• Support Communications: Customer support records are retained for a minimum of three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Technical & Usage Logs: Server logs and anonymised usage analytics data are retained for up to twenty-four (24) months.

Upon expiry of the relevant retention period, your personal data will be securely deleted or anonymised. Where data is anonymised rather than deleted, the resulting anonymised data set may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

123bet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, ensuring that intercepted traffic cannot be read or tampered with.
• Two-Factor Authentication (2FA): Players are encouraged to enable two-factor authentication on their accounts. This provides an additional layer of protection beyond the standard username and password login.
• Access Controls: Access to personal data within 123bet's systems is strictly limited to authorised personnel who have a legitimate need to process it. All internal data access is logged and audited.
• Intrusion Detection: Our platform is monitored continuously for suspicious activity, unauthorised access attempts, and other security threats. Automated alerting systems are in place to detect and respond to anomalies in real time.
• Secure Data Storage: Personal data is stored on secure, access-controlled servers. Sensitive data such as passwords is stored in hashed form and is never stored in plain text.

Despite these measures, no data transmission over the internet can be guaranteed to be entirely secure. 123bet cannot warrant absolute security against all potential threats. In the event of a data breach that is likely to result in a high risk to your rights, we will notify affected individuals promptly and take all necessary remedial action.

As a data subject, you hold a number of rights in respect of your personal data held by 123bet. These rights are summarised below. To exercise any of these rights, please contact our support team using the details provided in Section 13.

• Right of Access: You have the right to request a copy of the personal data 123bet holds about you, together with information about how and why it is being processed.
• Right to Rectification: You have the right to request the correction of any personal data that is inaccurate or incomplete.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold about you.
• Right to Data Portability: You have the right to receive a structured, commonly used, machine-readable copy of the personal data you have provided to 123bet, and to transmit it to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis, including profiling for responsible gaming monitoring purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, notifying you of the extension and the reasons for it. We will not charge a fee for exercising your rights, except in cases of manifestly unfounded or excessive requests.

The 123bet platform is strictly intended for individuals aged 18 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 18. Our registration process includes mandatory age verification steps designed to prevent underage access.

If we become aware that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data from our systems, close the associated account, and return any deposited funds to the originating payment method. If you believe that a minor has created an account on 123bet, please contact our support team immediately so that we can investigate and take appropriate action.

The 123bet platform may contain references to third-party services, game studios, or payment providers whose own privacy practices govern the data they collect. 123bet does not control, and is not responsible for, the privacy policies or data handling practices of any third-party service. Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate under their own respective privacy frameworks.

We recommend reviewing the privacy policies of any third-party service you interact with in connection with your use of the 123bet platform. 123bet's Privacy Policy applies solely to data collected and processed by 123bet directly through the https://123bet.lol website and its associated services.

123bet reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will update the "Effective Date" at the top of this document and, where appropriate, notify registered players via their registered email address or through a prominent notice on the platform.

Your continued use of the 123bet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we are protecting your personal data. If you disagree with any changes to this Policy, you should discontinue use of the platform and contact us to request account closure.

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 9, please contact the 123bet privacy and support team using the following details:

• Email: [email protected] — Subject line: "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24 hours a day, 7 days a week, directly through the platform interface at https://123bet.lol
• Response Time: Email responses within 24 hours; Live Chat responses within 2–5 minutes on average.

We are committed to handling all privacy-related enquiries fairly, transparently, and without undue delay. If you are not satisfied with our response to a privacy complaint, you retain the right to escalate the matter to the relevant competent authority in your jurisdiction.